Retours / Returns

 

Not The right size or Style?

No worries — you have 14 days from the date of receipt to request a return or exchange. After this period, we unfortunately cannot accept returns.

How to request a return or exchange

  1. Download and complete the Return/exchange Form

  2. Send it by email before shipping your item:  bonjour.annethomas@gmail.com

  3. Once your request is approved, we will provide you with the return address and detailed instructions.
    (For shipments outside the EU, we will also send you the mandatory customs document before the return).

Returns

  • France (mainland): Returns are free of charge (except for discounted items).
  • USA, Canada, Asia :
    - You may organize the return on your own,
    - Or we can provide you with a prepaid return label (shipping cost will be communicated in advance and deducted from your refund).

Exchanges

  • France (mainland): Free exchanges (except for discounted items).

  • USA & Canada:
    - Return shipping is at your expense (via your own carrier or with our Express label).
    - We cover the cost of shipping your new pair, except for discounted items.
  • Asia:
    - Return & new shipping is at your expense (via your own carrier or with our Express label).

Important notes

  • Discounted items: return and exchange costs are always at the customer’s expense.

  • The return/exchange address is provided once your request has been validated.

Condition of returned items

Once received, all returns are carefully inspected.

  • Items must be returned in their original condition and packaging.

  • Shoes must be unworn and undamaged.

  • We recommend trying them on a clean mat to avoid marking the soles.

If these conditions are not met, we unfortunately cannot accept the return.

Refunds

  • Refunds are issued within 15 days of receiving your return.

  • We refund the value of the item(s) only, excluding any initial shipping costs.

  • If your order benefited from free shipping, the corresponding shipping fee (applicable to your delivery zone) will be deducted from the refund.

Store Credit

  • If you prefer, we can issue Store Credit for the value of your item(s).

  • Your Store Credit has no expiration date and can be applied to any future order.