Are returns free?
Returns are free in metropolitan France, except for products with discounted prices. For products displaying discounted prices or coming from an order outside metropolitan France, these are at the customer's expense.
You have received your shoes but the size or model does not suit you?
Don't worry, you have 14 days to return them to us from the date of receipt of the package. Packages returned after the 14 day period cannot be accepted.
Once your request received, we send you the instructions to return the product. For footwear, returns are free from metropolitan France
How do I handle the return of an order outside of France?
We leave it up to you to organise the return by yourself or we will be happy to send you a return label and inform you of the cost of the return beforehand.
What is the return address?
Anne Thomas Accessoires,
11 Bis Avenue Bataillon Carmagnole Liberté,
69120 Vaulx en Velin
Contact : Stéphane Salimochi
Tél. : 07 67 88 29 33
Email : firstname.lastname@example.org
Outside EU, we have to send you a document before the return.
Once the model has been received, we will check it. Items must be returned in their original condition and in their boxes or packaging. The shoes must not have been worn or damaged. We advise you to try on your shoes on a mat so as not to mark the soles. If the returned goods do not meet these conditions we will not be able to accept the return.
We refund within 15 days from the date of receipt of the return. We refund the value of the item and not the delivery charges previously due. For a refund following a free delivery, we deduct the shipping costs chosen, offered and applicable to the delivery zone concerned.
If you are in metropolitan France, the exchange return is offered.
Upon receipt of the product, a payment link is sent to you to pay the new shipping cost and possibly a supplement in case of a product of a higher amount. For an exchange with a product of a lower amount, we take into account this difference and if necessary we refund you the difference.
Credit Note :
For a credit note request, you will receive a voucher to keep preciously for reuse in your next order. No time limit of use.