Refund policy

Refunds:

We will issue a refund within 15 days of receiving the return. We will refund the value of the item and not the delivery charges previously due. For a refund following a free delivery, we deduct the shipping costs chosen, offered and applicable to the delivery zone concerned.

Exchange :

For all requests to exchange a size or model, we will inform you of the availability of the desired model,

Please download the Form 
To be sent before shipping: bonjour.annethomas@gmail.com

If you are in metropolitan France, the exchange return is offered.
Upon receipt of the product, a payment link is sent to you to pay the new shipping cost and possibly a supplement in case of a product of a higher amount. For an exchange with a product of a lower amount, we take into account this difference and if necessary we refund you the difference.

Credit notes:

For a credit note request, you will receive a voucher to keep for your next order. There is no time limit for use.